Keeping your site up to date is of up most importance, not only negating a rebuild every few years, but ensuring the site stays fresh, customers can see a forward thinking approach and want to keep coming back, new browsers and devices are supported and 'software bit rot' does not set in.

Request changes and report bugs easily using our online tools

Using a combination of Notable for Screenshots and Zoho Projects for management makes the process smooth and clear, with the chance for misunderstanding greatly reduced.

 

Keep content code tidy

We will check that content is being entered semantically using the correct h tags etc. Semantic content is important for usability, accessibility and SEO.

 

Site and design enhancements

Improving hierarchy and display of information through design and the way your web site looks and feels.

Improvements to the way your web site functions.

 

Make sure your site and plugins are up to date

We will ensure Joomla is at the latest version, and all components, plugins and modules are up to date, if needed we will replace any that are not updated and a better option available.

 

Telephone and remote login support

You can book a meeting request so we can organise a mutually beneficial time, and that we can prepare for the query.

We can log into your PC and test for errors or to investigate a bug or problem that we cannot replicate.

Queries forum

Also included in Zoho is the ability to use a forum, this can be used for any general questions and queries you have about your site, analytics, domains, SEO etc.

 

Usability testing

Usability testing of web sites is an essential element of quality assurance and a true test of how people actually use your web site.

 

Timescale promises based on severity

All work undertaken will be completed as part of the time set aside for your project as outlined in the overview.

Urgent and ciritcal request will be loked at depending on the package you choose.

Reports on work done

After each month we will send you a report of the work done and where your time was allocated.

You can view progress of tasks and bugs in Zoho.

Costings

Support package pricing here!

To get more info, feel free to get in touch, use the quick contact form or 'Extra Contact' panel.